At Kopaduka, security is our top priority. Here are essential tips to keep your account and transactions safe.
Protect Your Login Credentials
Use a Strong Password
- At least 8 characters long
- Mix of letters, numbers, and symbols
- Don't use easily guessable information (birthdays, names)
- Don't reuse passwords from other services
Keep Your PIN Secure
- Never share your PIN with anyone
- Don't write it down where others can see
- Change it immediately if you suspect it's compromised
Recognize and Avoid Scams
Kopaduka Will Never:
- Ask for your password via SMS, email, or phone
- Ask you to send money to receive a prize
- Request payment for "account activation"
- Ask for your KCB M-Pesa PIN
Watch Out For:
- Unsolicited calls claiming to be from Kopaduka
- SMS messages with suspicious links
- Emails from addresses that aren't @kopaduka.com
- Offers that seem too good to be true
Secure Your Phone
Since Kopaduka is mobile-first, phone security is crucial:
- Use a screen lock (PIN, fingerprint, or face ID)
- Keep your phone's software updated
- Only download apps from official app stores
- Log out of Kopaduka when using shared devices
Monitor Your Account
- Regularly review your transaction history
- Enable notifications for all transactions
- Report any suspicious activity immediately
- Check your email for security alerts
What To Do If You Suspect Fraud
- Change your password immediately
- Contact our support team: support@kopaduka.com or +254 700 000 000
- Review recent transactions and report any you don't recognize
- If your phone was stolen, also contact your mobile provider
Our Security Measures
Rest assured, we take multiple steps to protect your data:
- Bank-level encryption for all data transmission
- Secure data storage with regular backups
- Regular security audits by third-party experts
- Compliance with data protection regulations
Security is a shared responsibility. By following these best practices, you help us keep the entire Kopaduka community safe.