1. Introduction
Kopaduka ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, and phone number
- Business information (for merchants)
- National ID or other identification documents
- Transaction and payment information
- Communications you send to us
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices and support messages
- Respond to your comments and questions
- Detect, prevent, and address fraud and abuse
- Comply with legal obligations
4. Information Sharing
We may share your information in the following circumstances:
- With merchants and customers for transaction purposes
- With service providers who assist in our operations
- To comply with legal requirements
- To protect our rights and prevent fraud
- With your consent or at your direction
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. We may also retain information to comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to processing of your information
- Data portability
8. Contact Us
If you have questions about this Privacy Policy, please contact us at:
- Email: privacy@kopaduka.com
- Phone: +254 700 000 000
- Address: Westlands, Nairobi, Kenya